Writing business emails

Sometimes there’s a better and more effective way to convey your message when writing business emails. Here are three examples.

Hi Jason, It’s always good to hear from you. Generally speaking, we have customers that meet all of these criteria. However, I cannot help you with this request.

I would not use the phrase, “I cannot help you with this request”. I think it’s better to put “unfortunatley” at the beginning and to say “not able to”.

Unfortunately, I am not able to help with this request

About the references, I can’t do that for you, so you will need to work with Carol on getting references (CCed to this e-mail).

Instead of telling Jason what he “will need to do”, suggesting or recommending would be better. Here are two possibilities.

To get references, the best person to talk to is Carol. I recommend contacting her (CCed to this e-mail).

I suggest contacting Carol in order get the references. She’s the person that will be able to help you with that (CCed to this e-mail).

Please, let me know if there is any other way I can be of assistance.

I am willing to work as hard as I can to develop the program and help everyone gain a better understanding or our marketing objectives

I would recommend not using “I am willing to”. It doesn’t sound very strong. Just say what you will do or what you are going to do.

Here are a couple suggestions.

I am going to develop the program and make sure that everyone gains a better understanding of our marketing objectives as we move into the next quarter.

You can count on me to make this a strong program. My first step is to communicate our marketing objectives to everyone in the department in order to get this program off to a good start at the beginning of next quarter.